Returns
Back in the bag
Ordered the wrong size, or a bag arrived torn? The store that sold the item handles it. This table shows where each case goes.
| If this happened | Where to go |
|---|---|
| Wrong size or changed your mind | Your order history at the store, under its return window |
| Bag arrived damaged | The store's order page, with a photo if it asks for one |
| A pad leaked or tore in use | The store's order page, as a product problem |
| Refund not showing yet | The store's payment or refund section |
| Not sure which store you used | Your order confirmation email, or write to us and we will help you look |